Terms of Service

1. Introduction
‍These Terms of Service (“Terms”) govern your access to and use of the CoreOS website and platform (collectively, the “Services”).CoreOS is an AI-powered commercial intelligence platform developed by CSM, an Irish company based in the European Union.By accessing or using CoreOS, you agree to be bound by these Terms. If you do not agree, you must not use the Services.
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‍2. Definitions
‍For the purposes of these Terms:“CoreOS”, “we”, “us”, or “our” means CSM and the CoreOS platform.“User”, “you”, or “your” means any individual or entity accessing or using the Services.“Account” means a registered CoreOS user account.“Content” means any data, text, information, or materials submitted to or processed by the Services.“Third-Party Services” means external platforms or tools connected to CoreOS at your request.

‍3. Eligibility and Account Registration
‍You may use the Services only if:
- You are at least 18 years old, and
- You have the legal authority to enter into these Terms on behalf of yourself or your organisation
You are responsible for:
- Providing accurate and complete information
- Maintaining the confidentiality of your account credentials
- All activity that occurs under your Account
- You must notify us immediately of any unauthorised use of your Account.

‍4. Description of the Services
‍CoreOS provides tools that allow users to:
- Connect authorised data sources and third-party platforms
- Consolidate business, operational, financial, marketing, and sales data
- Analyse that data using AI-powered systems and agentsGenerate insights, forecasts, and strategic recommendations
- CoreOS is intended to support decision-making, not replace professional judgment.

‍5. AI Outputs and Decision-Making Disclaimer
‍CoreOS uses automated systems and artificial intelligence to generate insights and recommendations.You acknowledge and agree that:
- AI outputs are based on the data you provide or authorise
- Outputs may be incomplete, inaccurate, or context-dependent
- CoreOS does not guarantee the accuracy, completeness, or suitability of any output
- All decisions made based on CoreOS outputs remain your responsibility
- CoreOS does not provide legal, financial, tax, investment, or professional advice.

‍6. Acceptable Use
‍You agree not to:
- Use the Services for unlawful purposes
- Interfere with or disrupt the Services or infrastructure
- Attempt to access unauthorised systems or dataReverse engineer, copy, or resell the Services
- Upload malicious code or harmful content
- Use the Services to infringe intellectual property or privacy rights
We reserve the right to suspend or terminate access for violations of these Terms.

‍7. User Content and Data Rights
‍You retain ownership of all Content you submit to CoreOS.By using the Services, you grant CoreOS a limited, non-exclusive licence to:
- Process, analyse, and display your Content
- Provide the Services as configured by you
- Improve platform functionality (using anonymised or aggregated data only)
- CoreOS does not claim ownership over your business data.

‍8. Third-Party Services
‍The Services may integrate with Third-Party Services.You acknowledge that:
- Third-Party Services are governed by their own terms and policies
- CoreOS is not responsible for third-party availability, accuracy, or securityYou are responsible for authorising and managing integrations
- CoreOS may suspend or discontinue integrations at any time.

‍9. Fees and Payment
‍Certain features or plans may require payment.Where applicable:
- Fees will be disclosed prior to purchase
- Payments are non-refundable unless required by law
- We may update pricing with reasonable notice
- Failure to pay may result in suspension or termination of access.

‍10. Intellectual Property
‍All intellectual property rights in the Services, including software, branding, and content provided by CoreOS, are owned by or licensed to CSM.You may not:
- Copy, modify, or distribute CoreOS materials
- Use CoreOS branding without permission
- Nothing in these Terms grants you ownership of CoreOS intellectual property.

‍11. Confidentiality
‍Each party agrees to keep confidential any non-public information obtained through use of the Services.Confidentiality obligations do not apply to information that:
- Is publicly available
- Was lawfully obtained from a third party
- Is required to be disclosed by law

‍12. Suspension and Termination
‍We may suspend or terminate your access if:
- You breach these Terms
- Your use poses security or legal risks
- Required by law or regulationYou may stop using the Services at any time.
Upon termination:
- Your right to access the Services ceases
- Data handling will follow our Privacy Policy and applicable law

‍13. Disclaimer of Warranties
‍The Services are provided on an “as is” and “as available” basis.To the maximum extent permitted by law, CoreOS disclaims all warranties, including:
- Merchantability
- Fitness for a particular purpose
- Accuracy or reliability of outputs
- Uninterrupted or error-free operation
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‍14. Limitation of Liability
‍To the extent permitted by law:
- CoreOS shall not be liable for indirect, incidental, or consequential losses
- CoreOS’s total liability shall not exceed the amount paid by you for the Services in the 12 months preceding the claim
- Nothing in these Terms limits liability where such limitation is prohibited by law.

‍15. Indemnification
‍You agree to indemnify and hold harmless CoreOS and CSM from any claims arising from:
- Your use of the Services
- Your Content or data
- Your violation of these Terms or applicable law

‍16. Changes to the Services or Terms
‍We may modify the Services or these Terms from time to time. Material changes will be communicated via the website or platform. Continued use constitutes acceptance of the updated Terms.

‍17. Governing Law and Jurisdiction
‍These Terms are governed by the laws of Ireland.Any disputes shall be subject to the exclusive jurisdiction of the courts of Ireland.

‍18. Contact Information
‍If you have questions about these Terms, contact us at:
‍Email: hello@core-os.ai